HELP DOCUMENTATION

Request Access to a Blocked Vendor

How to check if you are blocked from a line of products

Product data from blocked vendors will not be matched or pushed to your store. You will also be blocked from viewing the vendor’s data. You can use the ‘Blocked Vendors’ button to check if you are blocked from any vendors.

Use this form below to request access to a line of blocked products.

The PDBHub/STN Product Database system includes controls whereby Vendors may block a store’s access to provided product data. This is intentional, and gives Vendors a means of protecting their data.

But, mistakes do happen, and when you are an approved retailer in good standing, you can use this form to request access.

Please be prepared to upload a report of recent wholesale purchases for the vendor where you are requesting access.

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